1. Bulk Operations
Returning.AI
  • Getting Started
  • Bulk Operations
    • Bulk user updates
    • List bulk update jobs
      GET
    • Get bulk update job status
      GET
    • Get bulk update job details
      GET
    • Bulk update users from CSV
      POST
    • Bulk update premium currency from CSV
      POST
  • Chart Analysis
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      POST
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      GET
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      PATCH
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      DELETE
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      POST
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    • Redemption lifecycle
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      PUT
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      POST
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      POST
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      POST
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      POST
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      POST
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      POST
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      POST
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      POST
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      POST
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  • Legacy
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    • Bulk Operations
      • Bulk import users from CSV
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  • Community Logs
    • Retrieve and export community logs
  1. Bulk Operations

Bulk update users from CSV

POST
https://sgtr-integration.returning.ai/apis/v1/users/bulk-update
Bulk Operations

What this endpoint does#

Queues a CSV or JSON-array job that updates many members in the API key's community. Rows are keyed by Email.
The POST 200 means the job was accepted. It is not proof that rows applied. The body has no job id. Use a unique log_name, then list jobs and poll status.
INFO
Workflow
Build Email-keyed CSV or JSON → POST /v1/users/bulk-update → GET /v1/users/bulk-update and match name → poll status until Completed → read details.

Quick start#

Multipart CSV uses field data plus log_name. Optional currency_cap is a boolean query/form flag on the CSV path.

Authentication and permission#

Send Authorization: Bearer <COMMUNITY_API_KEY>. Required permission: bulkUpdateUser. Keep the key server-side.

Complete examples#

Queued (200). message is Bulk update user process is queued. Envelope { status: "success", message, data: { message } }. No job id.
Empty body (400). Either a CSV file or JSON data must be provided.
JSON object (400). JSON data must be an array.
Empty array (400). JSON data array cannot be empty.
Treat emails and log_name as synthetic. Do not queue jobs against live members from documentation.

Success and readback#

HTTP 200 on accept. Readback is list jobs matching name to log_name, then status until Completed, then details.
POST /v1/users/info can mask first and last name, so it is a weak readback for profile-name columns.
CHECK
Queued is not applied
Do not treat this POST as row-level success. Poll status. Details before Completed can still describe the original payload.

Errors and recovery#

StatusWhenRecovery
400 Either a CSV file or JSON data must be providedNo file and no dataSend multipart CSV or a JSON array.
400 JSON data must be an arraydata is an objectSend an array of rows.
400 JSON data array cannot be emptydata: []Include at least one row.
400 Uploaded file must be a CSVNon-CSV multipartUpload CSV.
401Missing or invalid tokenAdd a valid community key with bulkUpdateUser.

Retry safety#

WARNING
Exact retry
A timeout can hide a successful queue. List jobs by log_name before posting the same file again. Duplicate POSTs create additional jobs. There is no idempotency key.

Gotchas#

Identifier is Email, not username, Mongo _id, or numeric userId.
Role replaces the community role set. It is not admin userlist Role_op=subtract.
Numerical columns need an _op (add, subtract, overwrite) where documented.
Custom fields use the display name as the header.
Premium-currency jobs use a different POST and may not appear in this list.

Next steps#

List bulk update jobs
Match log_name to data.data[].name, then poll status.

Request

Header Params

Body Params multipart/form-data

Responses

🟢200OK
application/json
Request completed successfully.
Bodyapplication/json

🟠400Bad Request
🟠401Unauthorized
🟠403Forbidden
🟠409
🔴500Server Error
Request Request Example
Shell
JavaScript
Java
Swift
curl --location 'https://sgtr-integration.returning.ai/apis/v1/users/bulk-update' \
--header 'Authorization: Bearer 0f1945a89000bfa4a58c099299ccc8c82dc733ec5f752ec44bf0548b8e59b417' \
--form 'data=@"/Users/dennykate/Downloads/bulk-update-10 (4).csv"' \
--form 'log_name="CS - >5.1k User"'
Response Response Example
200 - Success Example
{
    "status": "success",
    "message": "Bulk update user process is queued",
    "data": {
        "message": "Bulk update user process is queued. You can check in Api Log ( community settings )"
    }
}
Modified at 2026-08-19 13:43:18
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Get bulk update job details
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Bulk update premium currency from CSV
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